Terms & Conditions
These terms and conditions apply to the use of this website and by accessing this website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Conditions: – means these terms and conditions. Users: – means the users of the website collectively. We/Us: – means the Black Rose Collection.
Website: – means the website located at www.blackrosecollection.co.uk, www.fantasticass-et.co.uk, www.fantasticass-et.com, or any subsequent URL which may replace them. Cookies: – means small text files which our website places on your computer’s hard drive to identify your computer. You: – means a user of this website.
Accuracy of Content
Black Rose Collection has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Black Rose Collection disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Black Rose Collection shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website Access
You are provided with access to this website in accordance with these Conditions.
We reserve the right to:
modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check on a regularly basis to determine whether the conditions have been altered in any shape or form. If you do not agree to any change to the conditions then you must immediately stop using the website.
Third party links
We may exercise the right to provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website Black Rose Collection cannot be held responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:
The privacy practices of such websites
The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or the use which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in Black Rose Collection or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors, unless written permission is given.
You acknowledge and agree that the material and content contained within Black Rose Collection website only. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially or otherwise exploit or create derivative works of such material and content.
Compliance with laws
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website.
The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website
Cancellation & Returns Policy
Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer.
Black Rose Collection policy is to ensure that all products supplied to all our customers should arrive in impeccable condition. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of date of despatch. In order to return your order by post, please use the pre-printed returns label included in the package. Please note that as we do not accept any liability for items that are mislaid whilst in transit; we highly recommend that any parcels returned to us are sent via registered post and that you retain your receipt until you have received your refund. All returns must be immediately advised via our email address: firstname.lastname@example.org, quoting your order number.
If you exercise your right of cancellation after the item has been delivered to you, please replace the item securely in its original packing and return it to us with your despatch note at the following address:
Black Rose Collection
Ancells Business Park
A refund will be made to the card used when placing your original order and will be for the full amount of the goods purchased including any delivery charges and card processing charges. However, please note, that you will be responsible for the costs of returning any item.
Black Rose Collection will refund you in full excluding the delivery charge. The cost of returning the product is the responsibility of the customer.
Subject to manufacturing fault, goods that have been altered (whether by Black Rose Collection or otherwise) to suit a particular customer cannot be accepted for return or credit.
Refunds will be given against goods with an apparent manufacturing fault, and will be subject to proof of purchase; any such refunds will be by the same means of payment as used for the original purchase. No refunds will be made without proof of purchase.
Black Rose Collection must be informed via email if you are returning a product for a refund. Please contact us via email: email@example.com with the reason(s) for returning the product. Returns from international addresses must display original paperwork and give full details to indicate a return for refund purposes.
Black Rose Collection must be informed of any damage to the product within 48 hours of delivery by email to firstname.lastname@example.org quoting your order number.
Black Rose Collection will always endeavour to dispatch orders within 5 days of acceptance, subject to availability. All UK deliveries are free of charge.Please note that we will not deliver to PO Box addresses.
Please note that with regards to international shipments, you are responsible for any local import duties and taxes that may be charged.
When ordering products from Black Rose Collection Online for delivery overseas, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by solely by you.
Customs policies vary widely from country to country, contact your local customs office for further information.
Good becoming faulty over a period of time
Black Rose Collection products are produced to a very high specification, thus, we have taken rigorous steps throughout the manufacturing process to ensure quality control checks are thoroughly expedited. Please be aware that leather is a natural product and elements of markings on the hide are to be expected. We consider this an important aspect of each Black Rose Collection product’s unique qualities.
Where products do not perform to the expectation of our quality standards we offer the following guarantees:
Handbags: 1 year from date of purchase*
Briefcases: 2 Years from date of purchase*
Luggage Items: 2 years from date of purchase*
*This guarantee covers faults caused by manufacturing or the material used. It does not cover normal wear and tear or misuse.
All products offered as a complimentary item will not be replaced, as these products are purely a ‘goodwill gesture’. Black Rose Collection accepts no responsibility for replace/reimbursement.